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General questions before travelling



Skeptical about internet bookings?


Only at Cubatrotter: First travel then pay! With only 4% surcharge you can pay all our travels up to 7 days after your return from your trip.

 

The possibility of payment in retrospect is subject to a positive credit check and can be rejected or restricted.



How can l pay with Cubatrotter? Are credit cards accepted?
(Within the european union or the united states) at no cost to you. Credit card payments can only be charged via the online service of paypal; The fee of 4.5% invoiced to us will be passed on to you in full.

How do I book with Cubatrotter?

 

Select the trip(s) of your preference on our website. Our (not binding) offer that you will receive subsequently can simply be booked by sending an email reply. Please make sure to mention the reference number of the offer (= tourcode). As soon as you have booked your trip, you will receive access to your personal travel portal, where you can enter your personal data so that we will be able to book the flights that might be included in the offer.

Please also take a look at Cubatrotter's data sheet for (flight) booking.

 

 

 



Is there any difference compared to the power supply in Europe?

 

110 Volt, 60 Hertz. Power plugs for flat plugs. In may hotels, you can also use 220 Volt.

 



What is the best moment of the year to travel to Cuba?

 

The most pleasant travel time is from November to April. Then is dry time and the average temperature is 25 degrees Celsius. In January there can sometimes be a few cooler days. The average monthly temperatures for air and water are as follows:

 

oC

J

F

M

A

M

J

J

A

S

O

N

D

Temparature

26

27

28

29

30

31

31

32

31

29

27

26

Water

25

24

24

26

27

27

28

28

28

28

27

27

 

Keep in mind the  Current problems in Cuba , which can lead to confusion especially in the high season.



Booking confirmation, anything particular when traveling to Cuba?

 

Because of the political system, other rules apply in Cuba with regards to management and organization. Booking processes that would be resolved quickly and easily in any other country are often unnecessarily exaggerated and bring about one bureaucratic problem after another. We try to work on  these complications with a 120% effort, but we ask you to understand these circumstances and be patient.

 

Take into account that we make a previous confirmation of your reservation upon booking, and that it lasts until the requested services are confirmed in Cuba. Especially for bookings on very short notice, things may get a bit tight.

 

You can help us to assure a smooth operation by making sure that you take all the travel documents that we will be sending you electronically with you to Cuba (ESPECIALLY THE COUPONS). Without these coupons, there will be no services in Cuba (This is  particularly common for Rental Cars).

 



What are Casas Particulares?

Private pensions (Casas particulares) are simple and functional accommodation and typical to Cuba. Luxury and European standards should not be expected. Most casas particulares are equipped with air-conditoning and warm running water but since you are traveling to a developing country, this will  technically justify failures  that might occur  from time to time.

 

The advantage of a casa particular compared to any hotel,  is the service, hospitality and family atmosphere. Quite often, you may enjoy your breakfast in a living room or at a kitchen table. The hosts usually try not to disturb your privacy but if you are interested they will tell you a lot about life in Cuba and also show sincere interest in  European life. This is the best way of getting to know authentic Cuba.

 

You will surely enjoy some excursions away from the crowds that cannot be found in a travel guidebook. Direct contact with the "Casa" hosts will certainly be of an advantage for you in many aspects. They may give you some secret travel tips or you may get invited in a "fiesta"  with Caribbean and Cuban music.



Is there Internet in Cuba?
What was hardly available and costly 2 years ago is now almost everyday. The state telecommunication company ETECSA is expanding the Wifi access points more and more and now you can find in each place at least one hotspot. Usually they are located in central public places and in front of the ETECSA offices and always provided with a large grapes to humans. You can log in with an Internet card from the provider, which costs 1.50 CUC for an hour. When you buy the map in hotels, the price can go up. If you want to use the Internet less than an hour, you can easily log out again and use the remaining time later.

Cuban food: what am I to expect?

 

Due to the complications in the supply system, the aspect regarding food used to be over estimated. Sometimes you can still see the effects of this situation. Don't be surprised, if at a restaurant there is only a reduced choice of dishes, or something offered on the menu card is "temporarily" not available. Things are usually different in the paladares, the private restaurants. The owners buy fresh food at peso prices in the market and cook marvellous Cuban dishes according to your wishes, at very reasonable prices. Besides, when you are a guest at a casa particular and you are offered cooked meals, that is more than just a matter of courtesy. Your hosts pay huge taxes for the way in which they make a living. If you accept them cooking for you, you will enjoy a nice meal and at the time help the house owners. however, let them know your wishes about two hours beforehand, or at breakfast, as many ingredients will not be at hand. One of the favorite dishes is chicken. Locals like to eat it fried and crispy. As a side dish, they typically serve rice and black beans, arroz moro. In soups and as a side dish you will also frequently be served boiled sweet potatoes (boniato), ñame (yam root) or cassava root (yuca). Plátanos (cooked plantains) are eaten in fried slices with fish and meat.

 

Soups are a part of the traditional Cuban cuisine, and show a strong Spanish-Moorish influence. One of the "classics" that can be found on many menu cards and that has a Spanish origin is the ''Sopa de Ajo'', a plain but very tasty garlic soup.

 

The most important delicacy is of course the seafood, such as lobster, that is always in stock, at least in the hotels. Fish is boiled (hervido), fried (asado), used as a topping on pizzas or as a stuffing in small dough balls, or served as salpicón (salad).

 

If you would visit a fine restaurant, please remember: the guests wait near the entrance until a waiter shows them to a vacant table. It is usually not necessary to make a reservation.



Wow, there are so many interesting tours on the Cubatrotter Website
Yes, and our specialist can advise you by telephone or by live chat
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